Returns & Refunds Policy

How long after delivery can I make a Return/Exchange?

United Kingdom, Republic of Ireland and the EU – You can return any unwanted items back to us within 14 days of delivery for your choice of exchange, or refund.

Outside the EU? – You can return any unwanted items back to us within 28 days of delivery for your choice of exchange, or refund.

Returned items must be in their original and unused condition. Please note we cannot refund any grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) for health and hygiene reasons. Shoes must be tried on indoors.

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. Please view ‘HOW DO I RETURN AN ITEM?’ for more information.

How do I return an item? What is your returns policy?

Should you change your mind, you can return your items to us, provided:

  • Items must be returned within the specified period mentioned above.
  • Items must be unworn and unwashed.
  • Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
  • Shoes must be tried on indoors and must not show any signs on wear.
  • Items must have all tags attached as were shipped.
  • Items must be returned at the customer’s expense.
  • You must obtain proof of postage just in case your order is lost on its way back to the Shipper. Failure to do so may result in us not being able to process your return.
  • We reserve the right not to refund you if you return items to us outside the terms of our returns Policy.
  • The cost of the returns must be paid by the customer.
  • you take good care to avoid the transfer of make-up
  • you enclose your invoice stating you require a refund or an exchange

 

All refunds will be made using the same method of payment you used to purchase the items and will be made by us no later than:

  • 14 days after the day we receive items back from you; or
  • (If earlier) 14 days after the day you provide evidence that you have returned the goods

 

You must only use Royal Mail to return items to our supply partners, attach the invoice inside your package, Take your parcel to the Royal Mail and request the standard parcel delivery service remember to take out insurance. We do not offer a free returns service

Returns Address:  Please check your original shipping invoice/delivery information marking out the shipper (our supply partner) returns must be sent to their address in order to process the refund to you.

How long will it take for my refund/exchange?

Our supply partners aim to process all returns within 24 hours of receipt, but please bear in mind that it can take up to 10 working days for it to get to us. You should then allow an additional 7 working days for your refund / exchange – we will contact you to let you know we have processed your return request. If you request a refund then we will automatically refund your original payment method. If we no longer have the exchange item you are requesting, a refund will be issued.

Why don’t you have a free returns service?

We try to keep our prices as low as possible for you, so if we were to introduce a free returns service this would mean we would have to increase our prices

Have you received my return?

Please allow up to 10 working days for your parcel to be returned to the Shipper. We will send you a confirmation email once it has arrived. You will receive an additional email once your return has been processed.  If you haven’t heard any communication from us after the 10 working day timescale, please contact our customer care team with your order number and details of the items returned.

If you’ve returned more than one order in the same parcel, please allow an additional 72 hours for all your returns to be completed.

Can I exchange an item?

United Kingdom, Republic of Ireland and the EU customers can exchange an item for a different size or colour of the same item. If you would like a different item, then you will need to return the unwanted item for a refund and place a new order.

You can return any unwanted items back to us within 14 days of delivery (except grooming products, pierced jewellery or swimwear if the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons) provided:

  • the items are unworn and unwashed
  • if shoes, the items are unworn and show no signs of wear
  • the items have all tags as shipped attached
  • you take good care to avoid the transfer of make-up

Outside the EU? – You can return any unwanted items back to us within 28 days of delivery for your choice of exchange, or refund.

You can return any unwanted items back to us within 28 days of delivery (except grooming products, pierced jewellery or swimwear if the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons) provided:

  • the items are unworn and unwashed
  • if shoes, the items are unworn and show no signs of wear
  • the items have all tags as shipped attached
  • you take good care to avoid the transfer of make-up

To assist you with the returns process, please see HOW DO I RETURN AN ITEM

Can I amend my order?

We’re super quick at processing orders to make sure that you receive them as soon as possible. You can amend your order as much as you like before you click “Pay” at Paypal but after this point you will be unable to make amendments to your order. In such case you can however, return the item to us in accordance with our Return & Exchange Policy