Delivery & Orders

Using your Mobile, Tablet or PC on shopical.co.uk you can login using Facebook /or  you can create your account. If you wish to take advantage of the Share it Price discount you will be requested in the buying process to link your Facebook account.

We accept payment through Paypal here you are safe in the knowledge that you can securely pay from your Paypal balance, debit or credit card, or your bank account.

Delivery information

Delivery is chargeable on purchases from each supply partner

Standard UK delivery 3-5 days                                                                          £2.99
Channel islands 3-5 days                                                                          £5.99

 

**To get free UK standard delivery, order value must be £20 or more from each supply partner excluding delivery charge

Next Day Delivery/BFPO (Mon-Saturday before 9pm, excluding National & Bank holidays) £6.99

 

Place next day delivery order- Delivery-
By 10am Monday to Thursday The following day
After 10am Thursday to 10am Friday            Monday
After 10am Friday through to Monday before 10am Tuesday
By 10am Friday (please mention Saturday at Checkout) Saturday

**postcode restrictions apply

 

International delivery    3-11 days From £20.00, Free on orders over £150

Customs and duties

The advertised purchase price(s) of the items do not include customs charges and/or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Before shopping online, you need to be aware that you may have to pay Customs charges and/or import duties on top of the advertised purchase price(s) when you accept delivery of the items from your courier. You should also be aware of what goods cannot be brought into the country or which goods need approval before bringing in. Before ordering, make sure of the import regulations as they apply to you, and what charges may be due on the goods you wish to bring in. If you refuse to accept delivery of the items you have purchased, the courier may return the items to the shipper. In the event this happens, the shipper may be required to pay additional charges to the courier in respect of the cost of return including Customs charges and/or import duties that were payable by you. The shipper will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

**Postcode restrictions

AB (All), BT (All), DD (All), DG (All), FK (All), IV (All), KA (All), KW (All), KY (All), ML (All), PA (All), PH (All), TD (All), GY ( All), HS ( All), IM ( All), JE (All), TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3

Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days:

Channel Islands, Highlands & Islands of Scotland, Shetlands.

Why has my order been cancelled?

Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

I have seen a product but it no longer seems to be in stock

We understand how frustrating it is that the item you are obsessing over is currently out of stock. We continue to advertise these items as we want you to know what we normally sell. We are always looking out for the hottest items and often restock/stock similar styles, which we are sure you will fall in love with.

Where do you deliver to?

Orders can be delivered Worldwide and are FREE OF CHARGE on orders valued over £150.00.

Deliveries to Ireland and the rest of Europe will take 3-5 working days to arrive.

Deliveries to the Rest of the World will take up to 7-11 days to arrive.

All prices shown on the site include 20% UK VAT. Customers from countries inside the EU will be charged VAT at checkout and shipments will not be subject to customs charges upon delivery. Customers from the Rest of the World will be charged for your purchase a price non inclusive of local tax, vat, import fees or other local duties which may apply depending on where in the world you are. Any charges applied upon import are the customer’s responsibility and must be paid by the customer. If items are returned to us uncleared, re-importation and shipping costs will be debited from any refund due.

We are not responsible for any delays caused by the customs clearance process.

Delivery costs will be calculated at checkout once the delivery option and destination has been chosen.

Do I need to sign for my delivery?

We understand that you might not be at home to sign for your parcel; therefore they can be left in a safe place or left with a neighbour at your request. Please be aware that any instructions left are only requests and are not guaranteed. If this isn’t possible, a calling card will be left which will include details of how to re arrange delivery.

What time can I expect my delivery?

Deliveries can be made anytime between 7am and 9pm however our couriers do their best to deliver your parcels to fit around your lifestyle.

Where is my order?

You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out for your delivery on or contact our customer care team to help track your order.

Please remember that on some occasions it could take up until 9pm for the courier to deliver your package.

I have a question regarding my order, who do I contact?

Please pop your order number and query into an email here

Do you deliver to po box and bfpo addresses?

We love everyone equally however we are unable to deliver to PO box, We can deliver to BFPO addresses, provided Next Day Delivery has been selected.

Do you have a size guide?

Yes we do, you can view our General size guide here  but please refer to the individual size guide on your selected product

Do I have the right to cancel?

If you are a customer in the European Union, you have the right to cancel your contract within 14 days from when you receive your order. This does not apply to items that have been worn or used, pierced jewellery, swimwear where the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons.

To exercise the right to cancel, you must inform Shopical of your decision to cancel the contract by either completing the Cancellation Form or by contacting our Customer Care Team detailing your name, address and order number and that you wish to cancel your contract. You must do this within 14 days of receipt of your order. You must then return the items to us. You can do this by visiting here HOW DO I RETURN AN ITEM

We will refund to you the full price you paid for the item including delivery charges. The refund will be made to you using the same method of payment as you used for the original transaction. Note that you are responsible for the cost of returning your item to us.

Why am I unable to access/order from your website?

Oops! We’re sorry to hear you have been encountering technical problems with our website. We recommend you make sure that you have the latest updates for your operating system. If this doesn’t work, try using a different browser and clearing the cache.

What methods of payment/currency do you accept?

Paypal has several payment options available:

You can pay for your order in any of the following currencies: Pound Sterling, US Dollars, Canadian Dollars, Australian Dollars, New Zealand Dollars, Euro’s, Danish, Swedish & Norwegian Kroner, Hong Kong Dollars, Singapore Dollars, Swiss Francs.

Is my payment information safe?

You can be assured that shopping with Shopical is safe! Security is very important to us at Shopical. We use Paypal who provide payment security whilst shopping online.

When will I be charged?

Payment will be taken in accordance to the terms of Paypal checkout.

How do I create an account?

Using your Mobile, Tablet or PC on shopical.co.uk you can login using Facebook or you can register to create your account. If you wish to take advantage of the Share it Price discount you will be requested in the buying process to link your Facebook account to be able to shop with Shopical.  You can register to create an account now or you can start shopping straight away and set up your account when you checkout, let’s be friends, it allows you to place orders without you having to fill in your details each time you shop with us.

How do I reset my password?

To reset your password, simply select the Sign in/Register at the top right of the page you will be requested for a username/ email address then click on Lost your Password, you will receive a link to create a new password by email.

If you are able to sign into your account, select the ‘Edit your Details’ heading and then select the ‘Change Password’ box. Simply follow the instructions and click ‘Save changes’. Your password will now be updated.

If you are still experiencing issues, please contact our Customer Care Team.

How do I change the details on my account?

You can change your details by logging in. Simply click on ‘Edit Your Details/Edit Addresses’. On this page you can change your personal information, password and address.

Why can’t I sign into my account?

Please ensure you are entering the correct username and password to sign into your account. If you have forgotten your password, visit the Forgotten Password link to reset.

If you are still experiencing issues, please contact our Customer Care Team.

Can I close my account?

You can close your account by contacting our Customer Care Team with the following information:

  • Your full name
  • Your registered email address
  • Your billing address
  • Your date of birth

Once we have received this information, we will close your account and send you a confirmation email. However we may still need to hold information about you for administrative and audit purposes, and to retain evidence of our contract with you. To find out what information we hold about you please contact our Customer Care Team.